Customers

Trowers & Hamlins

Driving smarter legal delivery: inside Trowers & Hamlins’ Legora journey

Driving smarter legal delivery: inside Trowers & Hamlins’ Legora journey

Customer

Trowers & Hamlins

joined legora

employee count

+1,000

website

www.trowers.com

Trowers & Hamlins, an international law firm with a strong UK and Middle East presence, operates in a legal landscape defined by complexity, scale, and rising client expectations. With diverse practice areas and a long-standing reputation for quality, the firm is continuously looking for ways to deliver legal services more efficiently and provide greater value to clients, whilst ensuring legal expertise, professional judgement and human insight remain central to how services are delivered.

That’s what led Trowers & Hamlins to Legora. Adopted as a strategic AI platform, Legora is now embedded across the firm’s day-to-day work, helping lawyers move faster, surface insights more effectively, and deliver greater value to clients. With exceptionally strong engagement (94% monthly usage), across the firm's large-scale pilot, Legora has quickly become integrated in legal work across the firm. And with the firm now committing to Legora being rolled out on an enterprise basis to their lawyers internationally, that impact is only set to grow. 

"Expanding access to Legora builds on the strong engagement we’ve seen across the firm and our commitment to equipping our lawyers with intuitive, responsible GenAI tools,” says Anna Browne, Head of Innovation & Legal Technology. 

“Having rigorously tested and embedded the technology in live legal delivery, this next phase allows us to scale what works, enabling our lawyers to deliver smarter, solution-focused outcomes for our clients. By adopting Legora more consistently across the practice, we are increasing efficiency while ensuring our service remains deeply human and firmly focused on delivering an enhanced client experience,” says Anna.

Transforming how legal services are delivered

For Trowers & Hamlins, Legora is a step forward in how legal services are delivered, how lawyers develop, and how clients experience the firm. 

“We want our clients to feel better served by us and our people to feel empowered,” says Victoria Robertson, Partner. 

“We feel Legora is really taking us forward on those aims—making better decisions for clients and getting clients the right answers and the right pieces of work. I use Legora every day in a real variety of ways, and it’s always aimed at how we can help the client.” says Matt Holbrook, Partner. 

Across matters large and small, Legora is enabling faster analysis, more consistent outputs, and the ability to unlock value from vast volumes of legal data, often in moments where time is critical.

“We’re working really efficiently and cost-efficiently for our clients,” adds Victoria. “Every output is reviewed by a lawyer because quality remains in human hands.” 

Powered by culture as much as technology

While the technology itself is powerful, Trowers & Hamlins’ success with Legora is rooted just as much in its culture. The firm’s collaborative environment has played a critical role in embedding AI into everyday practice.

“I think the reason Trowers & Hamlins has managed to adopt AI, and specifically Legora, so seamlessly into our working life is because we have that really close working relationship with each other,” says Tessa Pang Walsh, Senior Associate.

“While the tech and the AI is amazing, the human connections that help us integrate that into our firm are even more important. And I think our clients can see that as well,” says Tessa.

This combination of strong internal relationships and forward-looking innovation has allowed the firm to move quickly while staying grounded in its values.

It’s also creating new opportunities for development across the firm. “I think it has fast-tracked my trajectory in a way that I would have never anticipated,” Tessa says, describing Legora as a “game-changer”.

Scaling success across the firm

For Amy Conroy, Senior Engagement Manager at Legora, the partnership has been a standout example of how firms can successfully embed AI at scale.

“Trowers & Hamlins has been incredible to work with,” says Amy. “The level of engagement we’ve seen across the firm has been exceptional, and it’s been really exciting to support such a collaborative and forward-thinking team through their Legora journey. Their adoption shows what’s possible when technology and culture align.”

With hundreds more licenses being introduced, the firm is now entering its next phase—expanding access and deepening impact across teams and offices.

And in the process, it’s making legal work faster, smarter, and more enjoyable. 

“Honestly, using Legora is so much fun,” Tessa says.

I use Legora every day in a real variety of ways, and it’s always aimed at how we can help the client.

Matt Holbrook

Partner

at

Trowers & Hamlins

Meet a collaborative AI for lawyers.

Work will never be the same.

Meet a collaborative AI for lawyers.

Work will never be the same.